General Information
Where can I use my Gift Card?
You may use your Gift Card at participating retailers within the following shopping centres owned or operated by Capital Shopping Centres PLC, including; Braehead, Renfrew; Chapelfield, Norwich; Eldon Square, Newcastle; Lakeside, Thurrock; MetroCentre, Gateshead; The Chimes, Uxbridge; The Glades, Bromley; The Harlequin, Watford; The Potteries, Stoke-on-Trent; and Victoria Centre, Nottingham.
How do I use my Gift Card?
Simple! Firstly, sign the card on the reverse. When you wish to spend on the card simply present it to a participating retailer in the same way as any other debit card. The retailer will process the transaction and ask you to sign the debit card receipt in the normal way. It is always a good idea to check your balance before spending on the card.
Where can I check my Gift Card Balance?
You may check your balance at the shopping centre Customer Information Desks on Level 1 & 2, at one of the interactive store maps in the centre, or by using the Gift Card vending machines situated at each desk.
Your balance can also be checked online by clicking here
Alternatively, you can telephone Flex-e-Vouchers Ltd Customer Services on 0844 774 4277, or by text message. For the text service please send a message starting BAL and be followed by your full card number to 60030. A charge of 25p + standard network charges for text messages will apply, including responses to invalid card numbers. These charges will be levied by your mobile telephone service provider and not by Flex-e-vouchers Ltd.
What do I do if I've lost my Gift Card?
If you lose your Gift Card please telephone Customer Services on 0844 774 4277. You will not be responsible for any transactions on the card after notifying Customer Services.
Are there any charges?
No charges are applied to Gift Cards. However the Gift Card expires 12 months after issue. Any balance remaining on the card after this date will not be refunded. The exact expiry date of your Gift Card is shown on the receipt supplied with your Gift Card.
Does my Gift Card need to be activated?
If your Gift Card was purchased at a shopping centre it does not need to be activated. If it was purchased online and delivered by post or courier it will require activation. Please follow the instructions provided in the shipping confirmation email received following purchase of the card. If you need any assistance with card activation please contact Customer Services on 0844 774 4277.
For a copy of the The Lakeside Gift Card terms and conditions, please click here.
